FAQ
Frequently asked questions
Available countries
What countries are you available in?
Ça Va is currently only available in Norway 🇳🇴
Our Australian market is launching very soon. We are also planning Scandinavia and EU market at the end of 2026. To stay updated on our launches, we recommend signing up to our newsletter below.
Shipping & Delivery
How long does shipping take?
Delivery time is usually 6-9 working days, sometimes faster depending on shipping method. All orders are processed within 48 hours. We will keep you updated on all steps along the way!
What is the shipping price?
For orders in Norway the price is 100 kr (free on orders above 1.400 kr). We use Posten, Bring and DHL as main providers.
Do you ship internationally?
Ça Va currently ships only to Norway. We are working on international shipping, including Scandinavia, EU and ANZ. Shipping rates and delivery times are calculated at checkout based on your location.
Will I have to pay customs or import duties?
No. All orders are DDP (delivery duty paid) and the final price is reflected at checkout.
No extra costs: All duties, customs and taxes are included.
Returns & Exchanges
What is your return policy?
We offer a 30-day full return period from the date of delivery. Items must be unused, unwashed, and returned in their original condition with tags attached. Returns usually take 14 working days to process.
Is there a return shipping fee?
Yes, we provide you with a return label upon request. Return shipping costs 150 kr including shipping and admin work, and we will deduct this from your total refunded amount.
Can I exchange for a different size?
To exchange for a new size we ask that you initiate a return on your original order, and place a new order for the desired item/size.
How do I initiate a return?
Please contact our support team with your order number. We will provide you with a return label and you are good to go.
Product Care
How should I wash my cycling apparel?
General instructions:
- Machine wash at 40°C on a gentle cycle with similar colors.
- Avoid fabric softeners, bleach, and harsh detergents—they can degrade technical fabrics.
- Do not tumble dry; air drying preserves fabric performance, elasticity, and fit.
By garment type:
Jerseys:
- Wash inside out to protect graphics and fabrics.
- Use a mesh laundry bag if possible.
- Remove immediately after washing to prevent odor buildup.
Jackets:
- Close zippers and velcro before washing.
- Avoid ironing; technical membranes can be damaged by heat.
Bib Shorts:
- Wash inside out to protect chamois padding.
- Avoid contact with rough fabrics (denim, Velcro) to prevent pilling.
- Do not wring; gently squeeze out water instead.
Can I use a dryer?
No. Tumble drying is not recommended. Excessive heat can reduce elasticity, damage fabric coatings and deform paddings.
Instead, air dry flat or hang in a ventilated area, away from direct sunlight.
Tips for longevity
- Wash after every ride to remove sweat and bacteria.
- Avoid soaking for long periods; prolonged water contact can degrade fabrics.
- Store in a cool, dry place. Avoid leaving damp apparel in a bag for hours.
- Rotate your kit to prevent excessive wear on single pieces.
- Handle zippers and Velcro gently to prevent snags.
Tips when traveling
- Packing dirty clothes:
Roll wet or sweaty items instead of folding—they take up less space and reduce wrinkles. - Use a separate waterproof bag for dirty apparel to protect other luggage.
- Air out or rinse lightly if possible before packing for multi-day trips.
On the road:
Avoid placing items in hot cars or direct sun for long periods.
Hang overnight if washing is not immediately available.
Sizing Information
How does Ça Va fit?
Our garments are designed with a close, performance-oriented fit. If you are between sizes or prefer a more relaxed feel, we recommend sizing up. Please refer to the size chart on each product page for detailed measurements.
What if I am unsure about my size?
We offer hassle-free returns should your intended product not fit the way you expected. See "returns" above for terms.
Have a question we did not answer? Please refer to our Contact form.